Mitel Cloud Online Training

Welcome

Welcome to the Mitel Cloud Online Training site. Here you can learn more about Mitel phones and applications. Simply navigate with the menu at the top or the menu at the left to access informative tutorial videos and training at your convenience. These tutorials and training videos are available 24x7.

Most of the videos will play directly on this page in a pop-up window. Others will open a new window in your browser for viewing. Please make sure your speakers are turned on and your audio is turned up.

6730i Series Phone Training

Mitel 6730i Series

Mitel 6730i Phone

Mitel 6735i Phone

Mitel 6737i Phone


Mitel 6739i Phone

6750i Series Phone Training

Mitel 6750i Series

Mitel 6757i Phone

M670i / M675i Expansion Modules

 

 

 

6800i Series Phone Training

Mitel 6800i Series

Mitel 6863i Overview6863i Overview Mitel™ 6863i Hardware Overview TutorialMitel® 6863i Hardware Overview Tutorial Mitel® 6863i Personalize | Setup | Customize TutorialMitel® 6863i Personalize | Setup | Customize Tutorial Mitel® 6863i End-User Training and Features TutorialMitel® 6863i End-User Training and Features Tutorial
6863i How to select a Ring Tone6863i How to select a Ring Tone 6863i How to change the Display6863i How to change the Display 6863i How to use Speed Dial Edit6863i How to use Speed Dial Edit 6863i How to select Live Dialpad6863i How to select Live Dialpad 6863i How to check Phone Status (IP Address)6863i How to check Phone Status (IP Address) 6863i How to change the phone's Password6863i How to change the phone's Password 6863i How to use the phone's Web User Interface (View Keypad Speed Dial number)6863i How to use the phone's Web User Interface (View Keypad Speed Dial number) 6863i How to Restart the Phone6863i How to Restart the Phone 6863i How to use Phone Lock6863i How to use Phone Lock 6863i How to make Outgoing Calls6863i How to make Outgoing Calls 6863i How to use Callers List6863i How to use Callers List 6863i How to use Redial6863i How to use Redial 6863i How to use the Hands-Free Mode6863i How to use the Hands-Free Mode 6863i How to use Mute6863i How to use Mute 6863i How to use Hold6863i How to use Hold 6863i How to use Transfer6863i How to use Transfer 6863i How to use Call Forward6863i How to use Call Forward






Mitel 6865 Overview6865 Overview Mitel 6865 Hardware Overview Tutorial6865 Hardware Overview Tutorial Mitel® 6865 Personalize | Setup | Customize TutorialMitel® 6865 Personalize | Setup | Customize Tutorial Mitel® 6865 End-User Training and Features TutorialMitel® 6865 End-User Training and Features Tutorial
6865 How to select a Ring Tone6865 How to select a Ring Tone 6865 How to setup the Audio and Headset Options6865 How to setup the Audio and Headset Options 6865 How to change the phone's Password6865 How to change the phone's Password 6865 How to adjust the Contrast Level | Backlight6865 How to adjust the Contrast Level | Backlight 6865 How to setup and dial a Dialpad Speed Dial Number6865 How to setup and dial a Dialpad Speed Dial Number 6865 How to Restart the Phone6865 How to Restart the Phone 6865 How to Lock | Unlock the Phone6865 How to Lock | Unlock the Phone 6865 How to access the Web User Interface6865 How to access the Web User Interface 6865 How to make Outgoing Calls6865 How to make Outgoing Calls 6865 How to use the Callers List6865 How to use the Callers List 6865 How to use the Redial List6865 How to use the Redial List 6865 How to use the Hands-Free Mode6865 How to use the Hands-Free Mode 6865 How to use Mute6865 How to use Mute 6865 How to use Hold6865 How to use Hold 6865 How to use Transfer6865 How to use Transfer 6865 How to use N-Way Conference6865 How to use N-Way Conference 6865 How to use Call Forward6865 How to use Call Forward






Mitel 6867i Overview6867i Overview Mitel® 6867i Hardware Overview TutorialMitel® 6867i Hardware Overview Tutorial Mitel® 6867i Personalize | Setup | Customize TutorialMitel® 6867i Personalize | Setup | Customize Tutorial Mitel® 6867i End-User Training and Features TutorialMitel® 6867i End-User Training and Features Tutorial
6867i How to make Outgoing Calls6867i How to make Outgoing Calls 6867i How to use the Redial & Callers List6867i How to use the Redial & Callers List 6867i How to use the Directory6867i How to use the Directory 6867i How to use the Hands-Free Mode6867i How to use the Hands-Free Mode 6867i How to use Mute & Hold6867i How to use Mute & Hold
6867i How to use Transfer6867i How to use Transfer 6867i How to use Conference6867i How to use Conference 6867i How to use Softkeys6867i How to use Softkeys 6867i How to use Voice Mail6867i How to use Voice Mail 6867i How to use Do Not Disturb (DND)6867i How to use Do Not Disturb (DND)
6867i How to use Call Forward6867i How to use Call Forward 6867i How to use Shared Call Appearance (SCA)6867i How to use Shared Call Appearance (SCA) 6867i How to use Busy Lamp Field (BLF)6867i How to use Busy Lamp Field (BLF) 6867i How to use Call Pull6867i How to use Call Pull 6867i How to use XML6867i How to use XML
6867i How to use Speed Dial6867i How to use Speed Dial 6867i How to use the More function6867i How to use the More function 6867i How to change/use Password | Lock & Unlock6867i How to change/use Password | Lock & Unlock 6867i How to check Status6867i How to check Status 6867i How to setup the Audio Mode and Headset Options6867i How to setup the Audio Mode and Headset Options
6867i How to select a Ring Tone6867i How to select a Ring Tone 6867i How to change the Display6867i How to change the Display 6867i How to select Live Dialpad6867i How to select Live Dialpad 6867i How to use Speed Dial Edit & Web User Interface6867i How to use Speed Dial Edit & Web User Interface






6869i Overview6869i Overview 6869i Overview6869i Hardware Overview Tutorial 6869i Personalize | Setup | Customize Tutorial6869i Personalize | Setup | Customize Tutorial 6869i End-User Training and Features Tutorial6869i End-User Training and Features Tutorial
6869i How to change/use Password | Lock & Unlock6869i How to change/use Password | Lock & Unlock 6869i How to check Phone Status (IP Address)6869i How to check Phone Status (IP Address) 6869i How to setup the Audio Mode and Headset Options6869i How to setup the Audio Mode and Headset Options 6869i How to select a Ring Tone6869i How to select a Ring Tonee 6869i How to change the Display6869i How to change the Display
6869i How to select Live Dialpad6869i How to select Live Dialpad 6869i How to use Speed Dial Edit & Web User Interface6869i How to use Speed Dial Edit & Web User Interface 6869i How to Restart the phone (reboot)6869i How to Restart the phone (reboot) 6869i How to make Outgoing Calls6869i How to make Outgoing Calls 6869i How to use the Redial & Callers List6869i How to use the Redial & Callers List
6869i How to use the Hands-Free Mode6869i How to use the Hands-Free Mode 6869i How to use Mute & Hold6869i How to use Mute & Hold 6869i How to use Transfer6869i How to use Transfer 6869i How to use N-Way Conference6869i How to use N-Way Conference 6869i How to use 3-Way Conference6869i How to use 3-Way Conference
6869i How to use Voice Mail6869i How to use Voice Mail 6869i How to use Do Not Disturb (DND)6869i How to use Do Not Disturb (DND) 6869i How to use Call Forward6869i How to use Call Forward 6869i How to use Shared Call Appearance (SCA)6869i How to use Shared Call Appearance (SCA) 6869i How to use Busy Lamp Field (BLF)6869i How to use Busy Lamp Field (BLF)
6869i How to use Call Pull6869i How to use Call Pull 6869i How to use XML6869i How to use XML 6869i How to use Speed Dial Tutorial6869i How to use Speed Dial Tutorial






6873 Overview6873 Overview






6800i Phone Wall-Mount Kit Tutorial6800i Phone Wall-Mount Kit Tutorial M680i / M685i Expansion Module TutorialM680i / M685i Expansion Module Tutorial

 

 

 

 

 

8000 Series Phone Training

8000 Series Phones

 

 

 

 

9000 Series Phone Training

9000 Series Phones

 
BluStar™ 8000i Training

BluStar™ User Training (8000i)

 
BluStar™ for iPhone Training

BluStar™ User Training (iPhone)

 
BluStar™ for iPad Training

BluStar™ User Training (iPad)

 
BluStar™ Admin Training

BluStar™ Admin 1 Technical Training (Basic)


BluStar™ Admin 2 Technical Training (Advanced)

 
Clearspan® Application Training

Application Training

 
Clearspan® Call Center Training

Call Center Training

 
Clearspan® Portal Training

Advanced Portal Training

 
Clearspan® Sales & Marketing

 
Clearspan® Client Apps - Docs & Downloads

Clearspan® Assistant Toolbar

Downloads
Clearspan® Assistant Toolbar for Windows R20.0.1




Clearspan® Communicator™

Downloads
Clearspan Communicator™ for Windows (.EXE)
Clearspan Communicator™ for Windows (.MSI)
Clearspan Communicator™ for MAC
Communicator™ for Skype for Windows (.EXE)
Communicator™ for Skype for Windows (.MSI)




Documentation

Need a Quick Reference Guide, Installation Document, System Feature Information, Etc...

All documentation is available on Mitel's eDoc library, under the heading Clearspan. Clearspan is Mitel's name for the equipment that supports the following services.

Click the link below to go to one of 4 categories:
»  Clearspan - (Clients, Apps and Features)
»  Clearspan Communicator - (A fully SIP-compliant audio and video softphone)
»  Clearspan OpEasy - (An Administrative tool - Simplified Provisioning, Monitoring and Reporting)
»  SIP IP Phones for Clearspan - (Phones for all needs - Lobby, Professionals, Executives, Conference Rooms) Go to the
eDoc Library

 

 

 

Implementation Database Workshop

System Database Workshop

 
CVCC® Training

CVCC® Agent/ Supervisior and Self-Provisioning Training

 
Fundamentals of Networking

Fundamentals of Networking
(These modules are only supported by IE 32-bit version and FireFox browsers)

 

 

 

 

MX-ONE® Training

 

 

 

 

OpEasy® Training

Opeasy® User Tutorials

 

OpEasy® 3.3.1 Group Administration (Archive training)

 

 

 

 

 

 

SIP-DECT Training

 
Contacts

We hope you have found this training site to be useful.

If you have additional requests or need help with any of the training material, please contact your Mitel representative. You can also contact Mitel training directly via the contacts below.

Brian Calhoun
Director of MiCloud Training
Mitel
brian.Calhoun@mitel.com
+1.469.574.8133

Bob Wall
Sr. Technical Trainer
Mitel
bob.wall@mitel.com
+1.469.365.3304